Terms and Conditions

These terms apply to our fixed-monthly-rate (PCM) valets and our standard valet services.

Service liability

We will not accept liability for any green pool or other adverse conditions that arise as a consequence of a suspension of service, or as a result of conditions beyond our reasonable control — for example equipment failure, high cyanuric acid or phosphate levels, weather extremes, or a service frequency selected against our recommendation.

For visit frequencies of two-weekly or better, we take responsibility for your pool's continuing hygienic condition, provided reasonable conditions prevail and the contributing factors were within our control.

We do not recommend a four-weekly visit frequency for any pool. Where a four-weekly frequency applies at the client's instruction, we are not able to accept liability for pool conditions between visits, as the frequency is too low to reasonably maintain them.

We may decline specific service structures or frequencies where we believe the service type or frequency would be inherently problematic or unsatisfactory.

Pool condition and recovery work

All pools must be in fair condition — hygienic, balanced and clear — before any regular scheduled service can begin, including fixed-monthly-rate valets.

Where a pool needs to be restored to proper hygienic condition before standard valet charges apply, this recovery work is undertaken at our standard service labour rate.

Our standard labour rate for service technician work is $110.50 + GST per hour.

Access to the property

It is the client's responsibility to ensure we have well-facilitated access to the property, particularly when the owner is absent.

If a technician cannot gain access on the scheduled service date, the standard charge for that visit still applies.

Payment

Monthly payments can be made by manual online payment or, for PCM clients only, by an automatic bankcard debit arranged with us, or an automatic payment set up by the client with their bank.

If a bankcard debit is declined — for example due to insufficient funds — your service may be suspended immediately until all charges due are paid in full.

We may suspend service to any client whose account is overdue, at our discretion.

Changes and cancellation

We require a minimum of 24 hours' notice, and prefer 48 hours, to action any change to a valet service type or frequency, or to cancel a service.

How fixed-monthly-rate (PCM) pricing works

PCM options are intended to be retained year-round. The monthly cost is calculated on an annual basis: we allow for the labour across the number of visits relevant to each option, add the reasonable anticipated annual cost of chemicals — including regular maintenance chemicals and occasional water therapies such as calcium hardener, phosphate starver and winterising algaecides — then divide the complete annual total into twelve equal instalments.

We apply a discretionary discount to various identified annual cost components, based primarily on service frequency. Where these discounts apply, they are already included in the PCM cost quoted.

Additional charges

An additional charge of up to $20 + GST per month may apply if you include a spa pool in your valet service, or if your pool holds more than 80,000 litres.

An additional surcharge of $15–$30 + GST per month applies if you live in an outlying area of Auckland, or in the inner city where parking is difficult.

Accepting a PCM service does not preclude additional labour charges from time to time, for extra valet time spent resolving circumstances beyond our reasonable control — for example storm damage or heatwave conditions.

PCM rates do not cover the supply of smaller pool equipment items. Minor items are replaced automatically during a valet visit as the need arises — for example skimmer or pump baskets, or sections of auto-cleaner hose — and are usually charged separately from the monthly valet invoice, through the client's service account.

The valet service does not cover any other services, such as equipment supply or installation, repairs, or renovations.