Why Choose Us
Our main goal in business is to make our valuable clients happy and to keep them that way. Your happy satisfaction is our primary motivation. We totally understand that by far the most effective method of advertising is word-of-mouth referrals, created by happy clients. So, we treat all clients and all jobs with equal respect.
We work very hard to be the best pool maintenance & renovations specialist company in the Auckland area. Here are some of the work practices which we employ to keep our company sharp and responsive:-
- We stand by our work - We supply at least a minimal two-year warranty on all our workmanship and, in the case of pool interior renovations, this period is able to be extended in some cases. The re-surfacing media products are covered by individual warranty undertakings, as and where they are extant.
All major filtration or accessory equipment supplied by us is supported by manufacturer's warranties. In the case of possible equipment failure inside warranty periods, you should always refer to us for resolution and support, in the first instance. We have long-standing relationships with all major pool equipment suppliers in Auckland, placing us in a good position to champion our clients' extended interests in all situations.
- Loyalty rewards - Reward programmes are available to our regular clients. Contact us to find out more!
- Ongoing staff training - All staff members attend weekly team meetings. We support all initiatives for ongoing staff training and provide industry-based training sessions to staff members whenever they are available.
- Long-serving and mature staff members - We invest time and loyalty in our staff members, and we are repaid by them with loyalty, good work ethics, mindfulness and lengthy tenure of service. In the case of regular servicing (valets), we try hard to dedicate a particular staff member to your property so that you can get to know them and feel comfortable with them.
- Competitive rates - We work hard to keep our costs reasonable, without compromising service or quality. Our long-standing industry-wide relationships mean that we can offer you some truly great deals from time to time, on pool equipment and even on renovations. With some pragmatic exceptions, we will always provide written or verbal quotes for any and all of our services. All quoting visits and documents are provided free of any charge.
- Committed to top service - We are constantly reviewing and refining the service we provide, and we always welcome feedback from our clients. For renovation projects, we will happily meet with you on site, discuss your requirements and ideas, develop and recommend comprehensive solutions for all situations - and follow up visits with full written quotes.
- Old-fashioned ethics - We work hard to make sure you feel safe, respected, reassured and well-advised by experienced professionals. Our opinions and recommendations are always intended to be helpful and to assist you to make the optimum choice when it comes to your pool maintenance or renovations requirements. If, at any stage, you aren't happy with any aspect of our service, we definitely want to hear from you - as soon as possible!